Last updated: 2 July 2026 · Version 1.0 (draft for review)
These terms apply to the use of this website and, unless otherwise agreed in writing, to all offers, orders and supplies of products and services by SYNTEXA SA (“Syntexa”, “we”). Individually negotiated agreements take precedence.
Information on this website is not a binding offer. Product families are indicative; specific models, specifications, availability and pricing are confirmed by written quotation.
A contract is formed when we confirm an order in writing or by signed purchase order, contract or service agreement. Prices are net, exclusive of VAT and shipping unless stated otherwise.
Prices and availability are subject to confirmation at the time of order. Delivery dates are estimates unless expressly agreed as binding. Risk passes according to the agreed Incoterms.
Certain products — including thermal-imaging, night-vision and secure devices — are subject to Swiss export-control and dual-use legislation (Goods Control Act, GKG/LBDI, and related ordinances) and to international regimes (e.g. EU Regulation 2021/821). Orders are accepted subject to compliance: we may require end-use and end-user information and may decline or delay any order pending the necessary authorisations. The customer undertakes not to re-export or divert goods in breach of applicable export-control or sanctions law.
All rights in this website and in materials we provide remain with Syntexa or its licensors. Software is supplied under its applicable licence terms.
Warranty for supplied products follows the manufacturer’s warranty and the terms of the individual contract. Defects must be notified without delay after discovery.
To the extent permitted by law, Syntexa’s liability is limited to direct damage caused by intent or gross negligence. Liability for slight negligence, indirect or consequential damage, and loss of profit is excluded. Mandatory statutory liability remains unaffected.
We process personal data as described in our Privacy Policy.
These terms are governed by Swiss substantive law, excluding its conflict-of-laws rules and the CISG. The exclusive place of jurisdiction is Lugano, Canton of Ticino, Switzerland, subject to any mandatory statutory place of jurisdiction.
These terms are a template for the preview. Have them reviewed by qualified Swiss counsel and aligned with your commercial process (Incoterms, payment/warranty terms) before publication.